We accept the following credit cards: MasterCard, Visa, American Express Diners Club, Discover, Maestro and UnionPay. You can also pay in installments through Shop Pay if you wish.
We also accept payment by PayPal, Apply Pay and Google Pay. If you decide to use these methods, you’ll be taken to their own website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.
We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.
Yes, absolutely. We have been established for over 10 years and are proud to have served thousands of happy customers during this time.
We have still maintained the personal touch and feel this goes a long way to building a loyal customer base who keep returning to us time and again.
You will find our checkout process easy, secure and fully GDPR compliant - offering you reassurance that our payment systems are PCI-DSS compliant and we follow strict industry standards for handling sensitive data.
This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at sales@shabbyquins.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.
We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.
There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via sales@shabbyquins.com, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.
Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.
Our standard delivery option will usually have delivery made 2-4 working days after dispatch, 1-2 working days if you select express delivery at checkout. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.
We aim to dispatch all orders within 2-3 working days, during busier times such as Christmas this may increase to a maximum of 5 working days.
Yes, shipping is free on orders over £60. Orders with a value under this will have a £4.95 delivery fee added.
You can select express delivery at a cost of £7.95.
Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.
You can absolutely return your item to us if you wish, within 14 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached. Please email us first at sales@shabbyquins.com so that we can make a note to look out for your parcel.
Please contact our customer service team via sales@shabbyquins.com. Providing the return is within the 14-day cancellation period and meets our return criteria, we will make a note to expect your return. You will need to arrange and pay for suitable postage when returning an item, we highly recommend you use a tracked service.
In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via sales@shabbyquins.com with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.
Your order is fully protected against damage while in transit to you; we use Royal Mail as our main carrier and feel safe in their hands. In the unlikely event that there is damage when your parcel arrives with you please take photos and email us immediately at sales@shabbyquins.com. We can then assess the damage, arrange a return of the damaged item and a replacement to be sent to you as appropriate.
Yes, our checkout is completely secure. We take your security and privacy seriously.
We use a secure payment processor to protect your payment details, which means we never even see your full credit card information.
